Someone has been able to speak with them and still the people who took over the MTGox now, are not interested it to be bankrupt, at least I do not see any reason for them to do so.
They didn't set up a hotline to help you, or to give you info, or give you your money back.
They set up a hotline because it's required, and it enables them to wash their hands of it and say "We don't handle that call the hotline".
How many people of the half a billion dollars that was stolen do you think might call it?