Why do you keep ignoring my messages as an old customer? I have used your service for years and the dead service by your team doesn't let me withdraw the coins from the app. My BTC withdrawal also stuck in the wallet and the support team doesn't want to help to find a quick solution. Will never deposit in Crypterium if the withdrawal is going to take longer than a week.
Sorry, it didn't read like a question to me. Unfortunately, all you can do is wait for the technical team to resolve your issue. Us 1st line of support members report your issues and offer frequently asked questions and basic app information. If your withdrawal has taken longer than a week, check your email inbox and spam folders for a message from our security team, or contact them directly at
support@crypterium.com