This exchange should not be listing ETH as its first funding currency (eg here https://bitcointalk.org/index.php?topic=5101680.0).

ETH withdrawals have been disabled for weeks.  Vague "market" reasons given.  There are no remotely liquid ETH markets on either its v1 or v2 sites.

How will you return the ETH? Make it something I can tweet positively about dude.