Having a bad experience with them already gives you a reason to move on and get out from them and never go back.
Exactly, even if I'm not an OP, once I have heard issues like this several times, that's a red flag to me.
A gambling site and the exchange site platforms are relatively the same, so you need to be careful of choosing where you trust them to store your money.
My point is, we have here a reputable gambling site that will surely give us better services and most importantly, that has a community where you can talk of.
I guess that is a part of their business, to selectively scam their users, which is very common to hear in gambling insdustry.