I have seen so many complaints about this exchange, but nobody even bothers taking time to open up a proper scam accusation to document how they were scammed or how the support team did not help them out. It makes it look like a group of accounts created to just bump a thread with negative reviews and this will make other members not to believe what you say even if you were actually scammed. If you have a genuine concern, I think  a scam accusation would be the way to go.