Hello there,

I am an already an CEX.io customer and as a regular user I have made a transaction recently. I wanted to secure my account at the highest level so I successfully verified with my personal identification documents and I have enabled the 2FA Google Authenticator from my smartphone.

But, recently I have switched to a new phone and eventually I lost my 2FA Google Authenticator Backup code and I am not able to log in into my account anymore.

I tried to upload my personal ID and a handwritten note to their page here:https://cex.io/auth/reset-2fa and prove that I am the true owner of the account but it seems that Cex.io has some server technical issues as it is telling me that: Service is temporarily unavailable

Have anyone experienced the same issue?

I have already contacted through a complaint email but I haven't heard back from them for about a week. I have already contacted the live chat support but it is almost impossible to be in touch with any technician.

Can someone help me please, how to be in touch with them?

Thanks