Hey!

We just wanted to add to the discussion.

His account was suspended due to suspicious activity. Many accounts are, as a matter of fact, and if followed by a support ticket - we resolve the issue within a day. We do it faster than banks do. Our security algorithms worked perfectly and instantly paused the suspicious activity. If somebody lost their funds because algorithms didn't work - that'd be a real problem. We are open to explain what happened, but we can't share any personal data for obvious reasons.
Thank you for your interest in the topic!