Currently, you guys are spending more time arguing, threatening and offending users than working on the problem.

Proper reaction would be:
1. Attach huge announcement on the issue across all the possible channels, including exchange.
2. Apologize for delays instead calling your users useless newbies. Its not user problem that you cant handle both users and exchange.
3. Close withdrawals and deposits for all the coins affected instead letting people to continue do withdrawals and deposits knowing that they wont pass. For which they will, understandably, open tickets and make you mad because "they open multiple tickets". Boo-fuckin-hoo. Can you understand why they do that? It's their damn money, its normal to panic in such situations. Especially when the exchange is as silent as yours.
4. Work, work, work, work.

So please, don't sell me shit in what you believe. You and especially admin isn't showing it. Actions, not words.