I didn't claim the welcome bonus on the new account.
Have you already contacted their support while waiting here, it will I guess the best option too and maybe you have luck on that.
https://fortunejack.com/faq/contact_usI never doubt this gambling platform, they will surely pay you as I read early in your post that you did not do anything. The problem is when you have disobeyed the tule of the terms and conditions but it seems you are not based on your previous post, so don't worry.