I got your PM but you didn't say which account it is so it's easier to give the general answer here. If you have lost your 2fa device and you didn't keep a secure backup of your 2fa secret key or set a recovery phone number you will need to send me a request to reset it in the form of a Bitcoin signed message from the Bitcoin address in the profile or an address you previously deposited from. https://bitcointalk.org/index.php?topic=990345.0