Quick summerizing of current complaints investigating:

1) Shimi442 https://bitcointalk.org/index.php?topic=5267172.msg56481695#msg56481695 (checking if there is amount left to withdraw)
2) Sammichael  https://bitcointalk.org/index.php?topic=5267172.msg56515891#msg56515891 (waiting for account restoring)
3) dammlyn https://bitcointalk.org/index.php?topic=5267172.msg56511577#msg56511577  (waiting for player's info)

resolved cases: https://bitcointalk.org/index.php?topic=5267172.msg56150537#msg56150537

Sincerely,
1xBit team