Anyway, do we have to contact the support for each rank up? Or just one time (for the first rank up)?
I guess so since it is not automatic one so anytime you rank up then you need to contact live support to claim the rank up bonus. Hopefully it will be improved in the near future, so players do not need to contact live support to claim it. Perhaps make it like the weekly and monthly bits where players can claim it once the button is activated.