It has been 4 days but there is no response from admin or support yet,
When I contacted support via live chat 4 days ago, the support said that the admin would reply within 24 to 48 hours, but it's been 4 days, but no response from the admin or support yet,
Just wait for their reply. Nothing else you can do right now, except waiting. Hopefully they will reply you today because bitcoin price back to $54,000.
Fyi, we are only allowed to bump a thread once in 24 hour, so don't make repetitive post after you created one.