Who knows what impact the thread had on the resolution. All I know is that they were quiet for 3 months, and when I made this thread and told them about it, the issue got resolved after 1 day. No word from them, so don't know. Maybe it is just a coincidence and they were just about to resolve it anyway?

The reason my account was frozen was because I had hit the withdraw limit and needed to go through the KYC process. But when I tried to upload my passport, it was rejected because they said the photo was blurry. Even though the passport was rejected, there was no way on their website to upload a new photo, it just said processing. So I tried in every was I could to get a new passport photo across to them, through email, through their ticket system, through their support chat. But no reply, just the support chat telling me to be patient and accept their appologies.

Then when I wrote this thread, I was suddenly approved and my money was released. No word from them though.

So my speculation is the following, which is just a speculation based on my feeling. They have deliberately made their KYC extra complicated and non user friendly. This way they hope a certain percentage of the customers will not be able to go through it. This way they can keep some of their customers money, while still maintaining deniability and blame the problem on the customer and government regulation.