Mate I am platinum 1 and I don't have the reload option under VIP any longer.
Have a look:
https://ibb.co/qJNd4vFAnd the text under the reload feature always said "As a Platinum VIP on Stake you are always entitled to this feature.", thats a guarantee, feel free to ask other players, best platinum 1 members, to verify this.
Once you're a VIP member you'll be provided with a host. He/she will be resetting reload for you regularly. From your VIP tab it is clear that there is no reload option. Whether you tried connecting to the live support. You might get the right answer for the missing of reload tab.