Hi all, I’m talking to a lawyer about suing Kucoin. They delisted a token I was holding on the exchange and emptied my wallet of these tokens without ever contacting me. I’ve argued with them now for months to no avail. I’m checking in to doing a class action lawsuit. If anyone else has had this issue let me know.
Make sure that they didn't inform you well of the said event. Cause this is a major accusation if ever, since Kucoin is a big market a news like this could eventually turn or pull them down in an instant. Based on experience an exchange usually informed users about deletion, but sadly information like this could be not noticed easily by customers and tendency to leave it like that. Now, if there is a stipulation that failure to remove prior to listing and tokens will be confiscated, how will the exchange handle this? Like ask for the client to wait we are now in process? Something like that? I supposed not Kucoin.
They had an announcement for the D listing. In the announcement it stated withdrawals would continue to be open and announced at a later date. They never had any more announcements. Besides the fact of making an announcement they should contact the actual token holders. Customer should not be forced into spam emails in order to receive an announcement pertaining to a token that they hold. It should not be that difficult for a company making millions of dollars off of customers to actually contact the customer and question when it pertains to them specifically. I logged into KuCoin today. I had to go through multiple layers of security in order to log onto my account. But for KuCoin to take funds from my wallet there was no security for coin did it without any contacting of me or any layers of security similar to what I had to go through just to log onto the website.