If I'm using BOT and earning money, I might stop it fraudulently, but if not, I think I'm a customer.
Well, we disagree. Clearly, you were systematically using bonus system to gain large benefit and not using it for test-play as it was intended to be used.
While we process small amounts of withdrawals from bonus wins, the $7000 is out of the question. That is our position.
It seems like you don't want $100 either.
FYI this person used bonus about 100 times doing it every day systematically, then he went into LightSpeed mode placing total of 1810488 bets to pump his VIP rank towards the reward which he used to pump that amount in LightSpeed accessible for our higher VIP ranks.
We still haven't checked if this is hes only account, as we have a lot on our hands lately.
So you don't allow members to keep betting as long as they are winning, I don't know what kind of abuse you are talking about. If you never wanted the players to cashout their rewards then why you are allowing with them to bet?
You are putting your reputation as stake now.