Not really, if it looks like that, you just don't know enough details

I believe it would be beneficial to everyone if some of those details were shared with the community. Don't you agree?
I live in that bubble where its possible to earn money without fucking people over.
If you take a step outside of your bubble, you'll notice that, in the real world, people get scammed all the time. Don't pretend to be shocked by the community's reaction when something like this happens.
Customer satisfaction should be the primary goal of any service. To paraphrase a well-known old saying,
"Don't treat your clients like mushrooms. Keep them in the dark and feed them crap." I support the flag for now. If the situation is resolved, I'll gladly reconsider my stance.