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I don't think they will answer me anymore.
They always just send an email, and never answer the others, they leave me waiting without an answer.
I sent the link to this topic to them, let's wait for them to respond.
You keep in touch with them, now it remains to be seen whether roobet will actually reply here. If Roobet can solve your problem in other ways, they don't have to reply here again. Now you need to follow their instructions and keep in touch with them regularly.
If you haven't found a solution for them, you can share here screenshot of your conversation with them.