Why is her wallet empty? What did she do wrong, and how can she correct the situation?
This no joke, had similar problem but I figured it out later and made a post about it some months back
https://bitcointalk.org/index.php?topic=5309358.msg56092960#msg56092960Why is her wallet empty?
Her wallet is empty because she made use of the wrong address, she decided to buy Bitcoin but instead she bought Bitcoin cash but made use of a Bitcoin wallet address.
She can correct this by importing her current wallet to another wallet that supports both BTC and BCH and when this is done she will see what she purchased