Maybe I'm just too impatient, but it sure takes a long time for support to do anything   I mean, I did pay a good chunk of $$ for this service - so I would think I would get better than a 2 day wait for responses.

Ticket #51809 (waiting 2 days)

Ticket #52311 - a more concise version of the previous ticket since it was really a new topic that I responded with on the original.