@Convington
We are still checking your case. Raising another ticket with the same case only 4 hours ago plus this entry here is okay for us. Just to let you know that somebody needs to spend some time with a reply on all of those as well. We get back to you tomorrow and have now merged both of your tickets. Thank you for your patience.
Thank you. If they read they will know I didn't "raise another ticket with the same case". I should have created a new case to begin with, but I responded on my original because it was open and support was responsive. Two days later I created a new case because I knew it was a new topic [and nobody was responding to the older case]. I guess I could have
not opened another case with the new topic and then it would be 2 days and 4 hours since the updating of the previous case.
My taxes hinge on this, so it is relatively important and not trivial .. US doesn't really like inaccurate tax reports and I'm fairly certain they have been inaccurate for all tax reports I've run in the system since 2017.
I will be patient now and thank you for merging the cases