There was a faucet abuse. Casino management decided to reject this payment in conformity with our TOS. This is the final decision, and it is not a subject to change.
What kind of faucet abuse he did? Did he use multiple accounts? It seems that you are inconsistence with your own reason to deny his $7,000 withdrawal. At the beginning, you accused him of using bot/strategy but you accuse him by your own assumption only. Now at the end, you accuse him of faucet abuse but you did not mention how he abuse the faucet.