Quote from: sunsilk on April 01, 2021, 07:56:45 PM

Quote from: canyalos1 on April 01, 2021, 06:11:48 PM

Quote from: sunsilk on April 01, 2021, 10:40:35 AM

Quote from: canyalos1 on April 01, 2021, 09:03:52 AM

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

Sorry but no one can help you out to expedite the process of the request that you've sent them. They've already given you words that it might take weeks before they resolve the concern that you have raised to them.

You only have to wait until they resolve the issue and give back your funds. And as they say, the only thing that you can do aside from waiting is to follow up your ticket.

Thank you for your reply. I already understund that I need to wait . But I dont understand that normally they solve issue maximum 4-5 days. I read some post about of it.

Buy in my issue it takes more days. I only want to know why ı am waiting more then the others.

Thanks

Maybe it's because of the volume of inquiries that they're getting. In other exchanges, they reply as immediately as they can but they put a disclaimer that they may not able to reply quickly because of a lot of inquiries that they have to address.

But it wouldn't hurt if you're going to follow up your concern and that might get their attention in solving your issue with the timeframe that they've given to you.

Ok thank you, I understand that ı can not do anythink myself. I have to wait support reply.