I've seen many, many, many people complaining on bitcointalk about this exact thing....
I warned about the frewallet practices several times
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He has a history of returning the money if conveniently pressed.
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This is exactly what i've witnessed time and time again: he locks somebody's account, asks ridiculous things in order to unlock the account, doesn't repond swiftly... Untill the victim starts posting on bitcointalk, on twitter, on reddit, on other platforms... Then, all of a sudden, the owner pops up and "resolves" this issue (he created).