Here is the story, I sent some BNB on the BSC chain on my BNB receiving address on Hotbit, i didnt know that Hotbit had only chain support (they updated that since then), so my BNB were never on my hotbit BNB wallet, I messaged support, they let me know i fucked up, they said pay 0.2 ETH, i paid that, they confirmed the receipt, since then NO MESSAGES, RADIO SILENCE.
I can not understand why you pay the fees or why they ask for extra fees to resolve a issue ? And that means you sent your BNB to any wrong address they don't support? If you sent the bnb to any type of address they don't support then it all could be gone to dustbin.
I really don't like the Hotbit this behavior of asking extra fund and the initial deposit fund keep locked or something like that.