CoinRoyale obviously won't reply back to you since it has stated on their TOS. Your money, which we can considered has been "lost" is 0.13 btc or $7,644 which is huge amount but you can do nothing about that (in 2016, that was maybe only around $600-$700).
So what do you really think about this policy and my situation.
Am I guilty for being dormant and the balance get wiped out while I was in attempt to get access to the account back in 2016 ?
You can't do anything IMO. You were given 1 year (more than enough time) for access your account before but you abandon it. Sorry to say that
You are responsible for writing down the email addresses you use to sign up for accounts on websites, you are responsible for all the information you use to sign up on a website. You posted their terms on dormant accounts and the answer is simple, you screwed up and lost access to the email address or whatever, so it is your own fault.
It has been 5 years as well, and you're likely only worried about it hoping that they or someone can help you because the btc price is much higher then it was years ago.
My advice, keep notes somewhere when signing up for websites. Write stuff down and be responsible. Don't expect a website to fix your mistakes.
I did trying to recover the account and it's normal for being human to forgot something ... that's why there's a forgot password .. forgot username .. forgot email feature in every damn site , that's the standard and moreover .. the customer service, the one who be able guide you to do that, which that time victor failed to do so by stopping to reply to my email.
And guess what, they are successfully recover my account 5 years later!
So here's the newest timeline as per 2021
✓ I did forgot
✓ they are replying
✓ they are helping me out
✓ they recovered my account
✓ I get my access to the account
Yes , the customer service working properly in 2021.
Guess what would happen if victor replied to my email back in 2016?