My ticket number is 297876. So far 72+ hours and they claim my photos have been altered with. I sent new photos right away. I’m fed up with them. If only they responded as fast as they tweet..
72 hours is nothing when it comes to most customer supports, because considering what kind of service it is, be sure that there are a lot of people who are in the same situation as you. If you have read a post from mocacinno, it should be much clearer to you what kind of requirements you should expect - be prepared to repeat the same procedure several times.
Why would people use a wallet if there's a chance it could take and hold your coins, for who knows how long?
Due to ignorance of basic things, there is no other logical explanation. OP is posted his review on Trust Pilot now, but if by any chance he took 5 minutes of his time and did a little research on what it is about, now he might not be in this situation.