Bitcoin Miners progress update 13 March 2014
1.We have approved the 2
nd review of the Minion substrate and it has been taped out. Chip packaging is on schedule.
2.We have encountered roadblocks in the
X1 and
X3 case design due to not all parts being in hand, we are working with 2 factories to solve them.
3.We have received and partially assembled the
control board and
X1 backplane board. We have received today the
X1 hashboard and we will start assembling it.
4.Based on reviews we have made some schematics changes to the current boards therefore new boards are on pipeline.
5.We have visited the heatsink factory. We have paid and started manufacturing the heatsinks for all current orders.
6.We have received the PSU for X1, visited the PSU factory and have paid today the X1 PSUs. X3 PSU sample is scheduled to be delivered after 1 week. X1 PSU:
Image1,
Image 2,
Image 37.Automatic BTC payment system is still under review. We are taking extra time to review the code to ensure that were not losing coins.
8.Customer support:
a.We are still lagging behind and have a queue of 700 tickets. We are deeply sorry for the inconvenience please bear with us until we get this sorted. Our most experienced agent (Julia) is in maternal leave, the next experienced one (Alexey) is working on the case half time and the 3
rd one (Sylvia) is in training. We have one other agent (Matt) working part time, remotely, but his limited time does not allow him to make much progress.
b.Customers must understand that our headquarters from China do not have access to Facebook. This account is maintained from abroad and they are unable to access any customer support issues.
c.Few customers have requested refunds. Please rest assured that we will refund the USD in May and we are trying to refund BTCs sooner but we are waiting for a legal document which was not returned yet. Please note that customers opening more tickets will just get you back to the end of the queue as we reply the tickets in the reverse order of activity.
Gallery
You guys are going with the top with max airflow and not the design with holes only in the shape of an X correct?
