From your previous post above, you made mention of
My grandfather's selfie
Something is missing here. My grandfather's selfie.
This is giving out the vibe that the account isn't yours. And it's weird cause you gave being regarding the account as my account.
If it isn't, let the rightful owner carry out the transaction.
If the account belongs to you, provide them with the documents they requested if the account is truly yours. If after providing the documents they keep preventing you from withdrawing your money, call them out on twitter: https://twitter.com/bitfinex
By then, they will take you serious.