It seems you don't properly support crypto withdrawals. I played a little today but upon looking for the withdrawal option i was told they arent available to everyone. Is there some criteria we need to fulfil in order to have access?
For compliance reasons, crypto withdraws are not available to everyone at this time.
If you want to speed up the process, you can apply to verify your account from your account page by filling out your personal information and uploading the required files.
You can find instructions on how to verify your account on your account page.
We are sorry for the inconvenience.