there is a problem with the mobile wallet that the Phore team is trying to fix, but due to the heavy load, the mobile wallet issue is probably not a priority since if you need to access your funds you can restore the private key in any other Phore wallet. I don't see this as a big deal since the important now is the airdrop and the release of the Graphene testnet, wouldn't you agree?
it seems that the problem is those who fail to follow the snapshot if they don't follow the updates on the discord channel.
If some time ago many of them still kept their PHR in mobile wallets, I think that will either be a calculation or not because the wallet itself cannot be accessed.
some also must have stored it on the crex24 exchange (like me) and in the end I had to send the PHR that I had to my personal wallet on the desktop.
I hope it won't be a problem. because currently, the focus of the developer and the community is on GFN airdrop and snapshot.
Even with mobile wallet having issues, it wont have any impact on Graphene Airdrop, if you can see your PHR amount on explorer related to your mobile wallet, you will be able to claim $GFN Tokens, vault.investments recently confirmed they will support Graphene Airdrop to there platform users, Hope Crex24 will also support it soon