These are emails to expect from freewallet:

1- To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.

2- 1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

3-Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted.

Mind you not these 3 requests took 2 weeks when I specifically told them to send me all requested items in one email.