@arunchain
Are you one of their team members or just posting this on their behalf ^{[based on your other posts]}?
^{- If it's the latter one, then it'd be nice if you could mention if they have a representative in here.}

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Not sure why those aren't automated or instant but you might want to reconsider those ^{[especially the latter part, it's a bit too long]}.

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Btw, you'll probably get more responses if you move this thread to its appropriate section: Service Announcements (Altcoins)
^{- Move button is in the bottom left corner of the page.}