What kind of shenanigans is that? Let's not send out a blanket email to people that we are shutting things down. So guess they just take a $16k gift for themselves?
It's true that they haven't send emails to users about closure of website. At least i haven't found such message in my inbox. They gave enough time for users to request withdrawals, but I can't blame users like who simply weren't aware that Coinpot is closing down.
0.27 BTC is a lot of money, I hope that you will get it...