You should lock this topic and made an official post that the problem is solved it's unfair for Cloudbet that this thread is still open you did the right thing changing the title from Scam accusation to Solved, now complete it by posting about the issue and locking it.
OP was already added to the topic (SOLVED), which clearly indicates the status of this issue. There is no need to open another topic about this case.
There is nothing unfair to Cloudbet, on the contrary, this proves that they still care about their customers and their reputation.
as far as I understand, this is the second time this has happened where their verification takes longer than expected. It’s okay to make sure everything is regular, I don't see a serious problem here, as long as they make the right decisions in the end.