I wanted to trade 0.15 of my RBTC for other coins. My Gate.io account was still open and at the deposits I found RBTC listed, so I sent my RBTC presuming that it would be traded at Gate.io as well. When my RBTC arrived and I hit the 'Trade' button I found out that RBTC was not traded at all. So far no harm. I just had to withdraw my funds again. However when I tried to withdraw my 0.15 RBTC I found out that Gate.io had set the minimum withdrawal to 8.1 RBTC with a fee of 8 RBTC. After opening a support ticket they messaged after three days:
RBTC may be listed on gate.io soon, and at that moment you can withdraw or trade it.
So they simply leave my RBTC stuck in my wallet while they keep it uncertain if I will ever be able to trade or withdraw my funds?!
Is this lawful? Have I been scammed by Gate.io? What should I do to resolve this problem? Does anybody have contact details of higher placed Gate.io officials?
I seek advice.