hellp peopel

i did great new account on primedice its name ( spata )

and i did deposit doge coin and play normal and good

and i did try cashout my funds 3000 doge coin but system ask me to add email and confirmed it

i did follow steps

but  here is problem i got  ( Error Confirmation key has expired )

i did try like 5 or 6 times same error i got new notification i need waiting a day

i lost focus and control for waiting because all i need is cashout my funds

i did ask support they slow answear and she ask me to waiting 24 hours

i lost control about that answear because i need money cashout in time waiting i did play some till lost funds

but why they scam like this make error cashouts and scamed me  ?

https://prnt.sc/121n8lz

please help me get back my 800$ from this scamers