But still many are complaining of getting scammed the ratio is too big, you cannot keep up for every 10 or 20 complaints you can only solve one, I like to believe that this is your strategy, you are their representative here so you can show players that it's ok to play on 1XBIT because they are addressing the issues when in fact you only address one in every 10 or 20 complaints, you are making money from doing this.
As if they are going to hear you, I am pretty sure that they are content that they solve 1 to 3 issues and let the other underlying issue be swept under the rug. And those 1 to 3 solved issues might even be some sock puppets. To 1xbit, if you want to slowly get those reds off your trust then try to solve the issues that are accused of you.