Hey Siri, show me an easy way to get 25 Litecoins
Wow, congratulations to the dicer who have won that 25 Litecoins. Sure it was an easy profit for him but how much he had lost on his way?

~snip~
The support says that they cannot refund you because you have gambled with it so there's no glitch or error on it, you played with the amount that you're asking to be refunded.