Well I do agree on the games though but crash is coming soon for sure so wait for it and as for the slots, Chips probably has alot more providers compared with most sites in bitcointalk. As for their customer service, all of the admins including the site owner are very active in the telegram community chatgroup so if you have issues in chips then you could hit one of them there
The onsite live support has always been responsive as well
The lack of extra housegames (besides dice) is the only thing that is lagging a little behind in chips. For the rest all is good: support is active, a lot of 3rd party slot providers, interesting vault feature, a lot of contests, a lot of accepted coins,...