This is complitely insane and if someone can help me with this i will be gratefull.
Probably no one can help you except CEX exchange and their support. We only can give you support and draw their attention to your problem.
CEX is his official forum account, I saw they are active in the last 24 hours answering complaints of another user. Now they are mentioned here, I believe he will see this.
You also can send PM to this account and point them to this thread.