What i was hoping for was for them to reset my balance to the amount of when i finished the bonis playthrough approx 4k. They didnt want to compromise and i had a few $15 bets on one game before i finished the playthrough.
I don't think they will grant you that since you still continue the game and take advantage of it. If only you have realized to withdraw after the playthrough, the withdrawal will be granted.
I know the feeling of not getting that kind of amount. There is a site here before that offers a welcome bonus and I hit their wagering requirement plus big winnings. Because of greed, I created another account, received the bonus and hit that winning again. Since withdrawals are manual, they detect both accounts are owned by me so no withdrawals at the end but to compensate it (multi accounts are not on their rules) instead of banning my account, they give me a chance to used that bonus again but only for 1 account. And that time, it end up losing without even a thrilling win on the way.