As you can see guys no one want to help me to solve this problem.
Is there someone who can help me? Or i just can watch this money to the rest of my life???
I saw that the official support of CEX.IO posted here and asked for your details. Have they not helped you in any way yet? If an exchange support team is so slow, it is very dangerous for traders to trade on that exchange.
I do hope CEX.IO support will back to you soon and will guide you through the next steps. And if they don't help you, you must update here, so that they can be informed to help you.