CLOUDBET not responding for months [19ETH locked!!]

What happened:: 23-11-2020 I made a deposit of 0.995. After winning some ETH i made a withdraw. 1.23 ETH succeeded. After winning more, i decided to withdraw all my winnings. 19ETH was left in my account. I tried to withdraw but it was rejected. I received a request from Cloudbet Security.

I immediately cooperated with all requests and provided identity details for KYC purposes

After that my account was locked out. Luckely i managed to made some screenshots before that.

After many attemts to ask about my account they only responded that i have to wait until they make contact

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=154563

Reference Link: https://www.cloudbet.com/
Amount Scammed: 19ETH
Payment Method: ETH
Proof of Payment: https://i.postimg.cc/QxQ3Q9Ht/bitcointalkcloudbet.png