I just visited CafeSwap Telegram community and I see it's muted members are not allowed to Communicate nor ask questions this is unhealthy and lack of transparency. Cafe team should let the general public know why the Telegram Community is muted and let us know the alternative by which CafeSwap Exchange users can submit complaint if they face any challenges when using the platform and the medium to educate newbies?
We are very sorry for the inconveniences, the telegram was lock due to high rate of Spam message and the team have resolved the spam the issue. You can now access the telegram group freely and ask any question there.
Yes, just ban users that are obviously spamming the channel. Because it will always be better to have a direct communication with the team. Because some users are really new to BSC network, and your help would really be needed in order for them to proceed with their farming or staking. Also, it is an easy way to directly contact the team if some users have vital questions. But some are really spammers or bots and I think they deserved to be banned.
Adding a spam bot that can limit people from posting often is more better than muting the group without allowing users who are having challenges to lay their complaints believe me there are many other alternatives to handle issues that relate to customers only then you can create a satisfactory environment that can lead to credibility and transparency.