Hello,

We completely understand your frustrations with the recent AML procedures we've implemented. We messed up, and we've made new procedures to try and make up for it. We're all making an honest effort to do things better for our users.

For an explanation on what has happened, please read:

https://support.mtgox.com/entries/20471711-security-measures-explained

and my responses a post similar to this one here:

http://www.reddit.com/r/Bitcoin/comments/kyf25/mt_gox_has_held_my_money_hostage_for_a_week_now/

If you visit https://www.mtgox.com/forms/verification we will action your request within 24 hours.