Bitcoin Fog will keep your money, they are thieves.
They have gotten away with it so much they are arrogant about it.
Send them money and you may never see it again.
but my remaining btc dissappeared.
You are being scammed. Their system does "magical" things so they can keep your money. Like in my post above.
You only save your logs for a week
Support will get back to you and claim it is your fault somehow and that their system has no such flaws they will respond with "did you ...?" then flat out "you did ..." then "our system is 100%" then "if what you claim is true ..." I have screenshots of how they did this technique to me too.
And all that will take place until they can claim, sorry we can't do anything even if what you say it true we do not keep logs this long.
Do they really believe we are so stupid we can not see through these childish scams?