Thanks guys. Yeah, I've tried to write them directly (
) multiple times. Basically, what happens is they just ask for your e-mail and nothing happens afterwards. When you start to attract their attention in the chat they just ban you.
By the way, this is my second issue with them. Previously I had a similar issue with ETH withdrawal, but after some discussions they released it.
I have used the exchange about twice when I want to sell some shitcoin I have in my wallet and I don't experience what you said but from the chat log you provided seems like there's something you're not telling us. Why were you ask to accept their investigation process and wait?By the way, this is my second issue with them. Previously I had a similar issue with ETH withdrawal, but after some discussions they released it.