Oh where did you get this picture from ?
You know in this forum you can actually contact those representatives and even post a plea to get help from the whole site. See it's a hard thing to maintain your name therefore we should be wise even  before making such arguments because this image proves nothing. Maybe the guy could have already resolved his issue for sure. There have been already a lot of issues like this but most often it was the player's fault. Either they used VPN or maybe belonged to a country where it got banned 🚫.
See not always its from the side of the company. I hope you can provide us more information on this care. Maybe do a study and see, connect the dots. I hope we can know more about this.
•_•